Terms and conditions
Posted by Dobies Staff on 05 January 2018 10:52 AM
We aim to supply plants and other goods of the highest quality, carefully packed to reach you in perfect condition. Should you be at all dissatisfied with their condition on arrival, please let us know within 14 days. We are only liable for the cost of the goods (plus carriage) as quoted on the website.
Orders of Packet Seeds, Garlic, Onion Sets, Shallots and Mushrooms (except windowsill kits) only incur a charge of £1.99 per order.
Orders for all other products incur a carriage charge of £4.99. Where an order includes both packet seed and other items, only the charge of £4.99 will apply. Some very large items may not be available to all areas.
We are happy to quote for carriage of specific products to outlying areas. Some items may not be available to all areas. We reserve the right to revise any carriage charges in the event of carrier price increases or other unforeseen circumstances. We will advise you of any increased carriage charges before payment is taken.
PLEASE NOTE: For larger
Orders are despatched promptly by post or parcel carrier, but please allow 7-10 days for delivery. Seasonal items such as plants are sent separately and estimated delivery times are stated against each variety both in our catalogues and on our website. You will receive an order acknowledgement by post or email.
Small items are sent by Royal
Please note that when several items are ordered
For up-to-date delivery information on live products please visit our online despatch schedule
We are able to despatch packet seeds only (excluding lawn seed) to private customers in other EU Countries outside the UK, Channel Islands or Southern Ireland. We can send seeds, flower and vegetable plants to addresses in southern Ireland. Payment must be made in Sterling and a carriage charge of £4.99 applies to each order. We regret that we are unable to accept orders from private customers for despatch outside the EU.
Payment will be taken at the time the order is placed. We accept payment for online orders by Visa (including Visa Electron), Mastercard, Maestro, Delta and Paypal. Cards are debited when the order is first processed, in order to avoid issues where credit & debit cards may expire before the date of
Prices include VAT where applicable. We reserve the right to revise any prices in the event of unforeseen circumstances or a change in the VAT rate.
Special offer codes
All offers are limited to one per household and may only be used once per order. Any offer codes or discount may not be used in conjunction with any other money off voucher or offer. All Offer codes are valid for 1
Dobies of Devon reserve the right to cancel or invalidate all coupons, vouchers and offers where it is believed that such benefits may have been gained by inappropriate means.
Any Free P&P type offers are based on standard UK delivery and
Product Images are
Conditions of Sale
All scheduled seeds offered by us are guaranteed to comply at the time of delivery with E.U. Seeds Regulations currently in force. Information given about products is to the best of our
Occasionally, items become unobtainable due to crop failure, high demand or other reasons. In this event, we may send a carefully selected alternative or, if this is not possible a full refund. Any unwanted substitutes can be returned for a full refund (including the cost of return)
The germination and purity of all scheduled seeds comply with EU seeds legislation currently in force.
In the event of any query, or claim for goods lost or damaged in transit, please quote the Account Number or your full address. Contact our Customer Services
Waste Electrical & Electronic Equipment (WEEE) Directive
It is our aim to acknowledge complaints within 5 working days, and we will provide a likely timescale for resolving the dispute and keep you advised about progress.
Right to Cancel
Orders for non-perishable and non-personalised goods may be cancelled from the time the order is placed up to 14 calendar days after receipt of the goods. To exercise the right to cancel please make a clear statement by email, fax or posted letter, including your full name, address and contact number. Alternatively, please complete and submit our Cancellation Form. This form is available on request to our customer service team, can be completed online here or can be downloaded here to be completed and mailed in the post
Effects of Cancellation
The reimbursement will be made without undue delay and not later than:
Privacy and Data Protection
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should contact us.
Dobies of Devon is a division of Suttons Consumer Products Ltd (SCP), registered no. 284448, VAT No. 158 9318 27. Suttons Consumer Products are registered data users whose entries in the Data Protection Register contain descriptions of the sources, uses and disclosures of personal data held. Your statutory rights are not affected by any of these terms and conditions.
We will hold your information for the purpose of administering your account and marketing. We may share the information
All products are used at the sole risk of the acquirer of the product and SCP cannot be held liable for any